Privacy Policy

Heavenly-House

Last Updated: 18 February 2026

Heavenly-House respects your privacy and is committed to protecting your personal data in accordance with applicable laws and regulations in the State of Kuwait, including Law No. 20 of 2014 concerning Electronic Transactions and other relevant data protection regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our luxury night dresses and cocktail dresses.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Heavenly-House is a luxury fashion brand specializing in elegant night dresses and cocktail dresses.

Website: https://heavenly-house.com

Business Location: State of Kuwait

Email: info@heavenly-house.com

Phone: +965

2. Information We Collect

We may collect and process the following types of personal data:

A. Information You Provide Directly

Full name

Email address

Phone number

Billing and delivery address

Payment details (processed securely via third-party payment gateways)

Account login details

Comments or inquiries submitted through our website

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages visited and browsing behavior

Cookies and tracking data

This information helps us enhance your shopping experience and maintain website security.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders

To manage your account

To communicate regarding purchases, returns, or inquiries

To improve our website and customer experience

To send promotional offers (only if you opt in)

To prevent fraud and ensure website security

To comply with legal and regulatory obligations in Kuwait

4. Payment Information

All payments are processed through secure, encrypted third-party payment providers operating in Kuwait and internationally. Heavenly-House does not store full credit or debit card details on our servers.

5. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist in spam detection.

An anonymized string created from your email address may be shared with the Gravatar service. After comment approval, your profile picture may be visible publicly alongside your comment.

Visitor comments may be checked through automated spam detection services.

6. Cookies

Heavenly-House uses cookies to enhance user experience and website functionality.

Cookies may be used to:

Remember your login details

Store your shopping cart items

Save preferences

Improve website performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Login cookies may last up to two days unless “Remember Me” is selected, in which case login may persist for up to two weeks. Preference cookies may remain for up to one year.

7. Media

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Publicly available images may allow visitors to extract location data.

8. Embedded Content from Third Parties

Our website may include embedded content (such as videos or social media feeds). These third-party websites may collect data, use cookies, and monitor your interaction with their content in accordance with their own privacy policies.

Heavenly-House is not responsible for the privacy practices of third-party websites.

9. Data Sharing and Disclosure

We may share your information with:

Delivery and logistics providers in Kuwait

Payment service providers

IT and website hosting partners

Government authorities when required by law

We do not sell or rent your personal data to third parties.

10. Data Retention

We retain your personal data only as long as necessary to:

Fulfill orders

Provide customer service

Comply with legal obligations

Resolve disputes

Customer account information may be retained while the account remains active. You may request account deletion at any time, subject to legal retention requirements.

11. Your Rights

Subject to applicable Kuwaiti laws, you may:

Request access to your personal data

Request correction of inaccurate information

Request deletion of your data (where legally permissible)

Withdraw consent for marketing communications

To exercise your rights, please contact us at:

[Insert Official Email Address]

12. Data Security

Heavenly-House implements appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or disclosure.

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

Heavenly-House reserves the right to update this Privacy Policy at any time to reflect legal, operational, or regulatory changes in Kuwait. Updates will be posted on this page with a revised “Last Updated” date.